📄 Privacy Policy – AQuaHosting

Version 1.0 – Last updated: April 23, 2025

At AQuaHosting, we value your privacy and handle your data with care. In this privacy policy, we explain what personal data we collect, why we collect it, and how we protect it.

1. Who are we?

AQuaHosting is a Dutch company providing game server hosting for games such as Minecraft, FiveM, 7 Days to Die, Satisfactory, Conan Exiles, and others.

Company information:
AQuaHosting
support@aquahosting.nl
Chamber of Commerce (KvK): 93382685

2. What personal data do we collect?

When you use our services, we may collect the following personal data:

• Full name
• Email address
• IP address
• Payment information (via our payment providers)
• Login/account details
• Server configurations and usage (e.g., mod installations, logs, uptime)

3. Why do we collect this data?

We process your data for the following purposes:

• To provide your game server(s)
• To create and manage your account
• To handle billing and payments
• To offer customer and technical support
• For security and fraud prevention
• To comply with legal obligations (e.g., tax law)

4. Legal basis for processing

We process your data based on the following legal grounds:

• Performance of a contract (e.g., hosting your game server)
• Legal obligations (e.g., tax compliance)
• Legitimate interest (e.g., fraud detection or server security)

5. Sharing personal data

We only share your personal data with third parties when necessary:

• Payment providers (e.g., Mollie, PayPal) to process payments
• Hosting/datacenter providers for running your server
• Support systems, only if you use them (e.g., ticket system)

We never sell your data to third parties.

6. Cookies

We only use functional cookies on our website, for example to keep you logged in or remember settings. We do not use tracking cookies or display external ads.

7. Data security

We take appropriate technical and organizational measures to protect your data, including:

• Encrypted connections (SSL)
• Firewall and DDoS protection
• Secure server and backend access
• Regular updates and monitoring

8. Data retention

We do not keep your personal data longer than necessary. Account information is deleted within 12 months after cancellation, unless you request otherwise or legal obligations apply.

9. Your rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict processing
• Object to processing
• Request data portability

To exercise any of these rights, contact us at support@aquahosting.nl.